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Customer Support & Lifecycle Services

CILYX provides responsive technical support, repairs, spare parts, upgrades and modernization services throughout the equipment lifecycle.

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Technical Support You Can Rely On

Our engineers and technicians provide remote diagnostics, on-site intervention, repairs and maintenance support for CILYX machines and third-party equipment. The priority is to restore production safely and quickly.

Beyond Support: Extending Equipment Lifetime

Root-cause analysis, spare-parts strategy, upgrades and revamping improve reliability, reduce obsolescence risks and extend the useful life of industrial assets.

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Maintenance intervention

Whether it is for periodic or emergency maintenance interventions, the service offered ensures an optimal rate of machine availability and maximum productivity. In the context of specific requests, “all-inclusive” maintenance contracts are offered.

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Online assistance

The team is able to take requests very quickly and has an online assistance service to support the customer in handling breakdowns. Remote interventions often make it possible to solve a good part of the problems encountered, in particular thanks to secure remote connections that allow the machines to be taken over at the PLC level.

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Onsite interventions

Cilyx also has multidisciplinary teams to carry out on-site interventions and ensure the maintenance of all its equipment, as well as its correct operation.

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Ask for an analysis of your needs

Discover how our solutions can be tailored to your situation. Contact our experts to analyse your process and define the most relevant approach.

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Do you need help?

See our frequently asked questions to find the answer, or contact us.

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